Privacy policy

When you shop with us, create an account, or contact us, we may collect the following information:

• Name, email address, phone number, and delivery address
• Payment information (processed securely via Razorpay — we never store card details)
• Order history and preferences
• Device and browser information for analytics purposes
• Communications you send us (email, WhatsApp, Instagram DMs)

We use your information only to serve you better:

• Process and fulfil your orders
• Send you order confirmations, tracking updates, and delivery notifications
• Respond to your queries and provide customer support
• Send you promotional communications (only if you’ve opted in)
• Improve our website, products, and customer experience
• Comply with legal obligations

Marketing communications: You can opt out of promotional emails at any time by clicking “unsubscribe” in any email we send. We will never spam you.

We use cookies to improve your browsing experience. These include essential cookies (required for the site to function), analytics cookies (to understand how visitors use our site), and marketing cookies (to show you relevant ads on other platforms, only if you consent).

You can manage your cookie preferences at any time via your browser settings.

We do not sell, rent, or trade your personal information. We share your data only with trusted service providers who help us run our business:

• Shipping partners (Delhivery, Shiprocket) — to deliver your orders
• Payment processors (Razorpay) — to process payments securely
• Email platforms (Mailchimp, Klaviyo) — to send transactional and marketing emails
• Analytics platforms (Google Analytics) — to understand site traffic

All third parties are bound by confidentiality agreements and are prohibited from using your data for any other purpose.

We take the security of your personal data seriously. Our website uses SSL encryption, and all payment transactions are processed via PCI-DSS compliant gateways. We never store payment card details on our servers.

You have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, please contact us at hello@thetinyeditatelier.com. We will respond within 7 business days.

If you have any questions about this privacy policy or how we handle your data, please contact us at hello@thetinyeditatelier.com or via our contact page.